Collection

Do all your branches offer a click and collect service?

Click and collect is available from our Peterborough and Huntingdon branches.

Our Corby location no longer operates a physical trade counter. However, we continue to supply customers in Corby and surrounding areas via delivery.

How long after placing an order can I collect?

You will receive a phone call or email when your order is ready for collection. 

Orders normally available to collect within the hour. Saturday collections - Please call your selected pickup branch before collection to confirm if your order is ready.

What payment methods are accepted?

If you are a credit account customer you can use your account to place the order. All cash customers are required to provide a payment option at checkout.

How do I collect ?

Bring your order number to our trade counters.

Delivery

Do all your branches offer a Delivery service?

Yes. We offer a delivery service Monday to Friday from our Peterborough and Huntingdon branches.

We continue to deliver to Corby and surrounding areas, although no physical collection is available in Corby.

Please note: we do not offer Saturday deliveries.

How much will I need to pay for Delivery?

We offer a free local delivery service for orders over £100 inc VAT. For all orders under £100 inc VAT a £25.00+VAT fuel surcharge will be applied at the checkout.

Orders containing at least one jumbo bag qualify for free local delivery to eligible postcodes.

What postcodes do you deliver to?

We deliver building materials across a wide range of postcodes, including areas Peterborough, Huntingdon, Wisbech & Corby.

Peterborough, Huntingdon and surrounding areas:

PE1 * ,PE2 * ,PE3 * ,PE4 * ,PE5 * ,PE6 * ,PE7 *, PE8 *,PE9 1* ,PE9 2* ,PE9 3*,PE9 4*,PE10 9*,PE10 0*,PE11 1*,PE11 2*,PE13 1*,PE13 2*,PE13 3*,PE13 4*,PE13 5 ,PE14 0* ,PE15 0* ,PE15 8* ,PE15 9* ,PE16 6 ,PE26 1* ,PE26 2* ,PE27 * ,PE28 * ,PE29 * ,PE19 *

Additional delivery postcodes:

CB23* ,CB24*, PE12 0*,PE12 6*,PE12 7*,PE12 9*, PE11 3*

Please note: Delivery to CB24 3, CB24 8 and CB25 9 / PE12 0*,PE12 6*,PE12 7*, PE11 3* and PE12 9* is available for orders over £300 + VAT only. For smaller orders, please contact the branch to confirm delivery options. 3-5 working days

Corby & surrounding areas:

Delivery to NN14, NN15, NN18 * ,NN17 *, NN16, NN8, NN9,  LE16 and LE15 is available for large orders over £500 + VAT only. 3-5 working days

King's Lynn and surrounding areas:

Important notice: Our King’s Lynn branch will be closed from 1st July 2026. Click & collect and local delivery will continue from our Peterborough and Huntingdon branches only.

PE13 deliveries will remain available, but may take 3–5 working days.

If you’re unsure whether we deliver to your postcode, please contact our team for confirmation.

How long will my delivery take?

We aim to deliver your order within 1–3 working days. However, during busier periods, lead times may be slightly longer. Deliveries to post codes PE13, NN17, NN18 , PE12 and Pavestone Home Deliveries may take up to 3-5 working days

While we always do our best to meet your preferred delivery date, this may not always be possible due to increased demand or stock movement. If there are any issues or delays with your requested delivery timeframe, a member of our team will contact you as soon as possible to keep you informed.

Please note we endeavour to deliver your goods to the nearest point of access and this is down to the drivers discretion. We operate a crane offload service and tipper for all loose aggregates, please ensure there is sufficent access for these vehicles. If you are unsure or would like more information then please contact our Transport Office on 01733 340270 Option 2.

Pavestone Home Delivery

Porcelain project packs can be delivered outside our local delivery postcodes using a separate home delivery service. Delivery will be approx. 3-5 working days

If your address is within our local delivery area, other building materials can still be delivered using our usual local delivery service. For addresses outside our local delivery area, this delivery option only applies to eligible Pavestone home delivery items.

This is a kerbside tail-lift delivery service, so suitable access for a large vehicle and a flat, hard surface such as concrete, tarmac or block paving are required. Goods should be checked on arrival and signed for on delivery.

Mainland England, Scotland and Wales only. Some remote and non-mainland postcode areas are excluded. .

Please see the supplier booklet for full details

Returns

How to arrange a collection or to return goods?

To arrange a collection or to return goods you have purchased through our website, please email us with your request using the Contact Us page. Please include your order number for reference and a brief description of the goods you wish to return.

Any goods that we are collecting must be in a place that is easily accessible for our delivery vehicles to get to and load. Once goods have been returned to our depot or branch, they will be inspected and any refund raised as necessary will be processed via the original method of payment. Please allow 5-7 working days for this to process.

Restocking Charges

Please see the applicable restocking charges below:

• We deliver – we collect = 25%
• We deliver – customer returns = 15%
• Customer collects – customer returns = 10%

What goods do you not accept back?

Please see guidelines below for goods that we can’t accept back:

• Any goods that have perished or been exposed to weathering
• Goods that are past their sell by date
• Powders such as cement and plaster
• Plasterboard
• Any goods that have been modified, cut or customised for purchase
• Goods that are not in a resaleable condition
• Discontinued or clearance items
• End-of-line or custom order products

Any chemicals being returned must have at least 6 weeks left on their expiry date.

All returns must be inspected and be in a resaleable condition.

Lifetime Returns Policy
We’re proud to offer a lifetime returns window at Rose Building Supplies. You can return any eligible product at any time, as long as:

• It’s in resaleable condition (unused, undamaged, and clean)
• You provide proof of purchase
• It’s not a discontinued, clearance, end-of-line, or custom order item
• It does not fall within any of the non-returnable product categories listed above

Please note: This policy applies only to eligible items and does not override the exclusions listed in this Returns Policy.

See our Restocking brochure

We hope this information helps you and if you require any further information, please refer to our full Terms & Conditions or contact your local branch.

Last updated 20th April 2026.